Across nine clinics, reception lines were busy at peak hours and silent after closing. A third of callers who couldn't get through never called back, they booked with the clinic next door.
Hiring more receptionists per location was expensive and still left evenings and weekends uncovered.
The solution
A natural-sounding AI voice agent now owns every call, mapped directly onto MyChatBot capabilities:
Answers on the first ring, inbound and outbound calls run on the MyChatBot Calls SDK with a natural voice, 24/7, in the caller's language.
Books on the calendar, Google Calendar and Altegio integrations let the agent check real availability and place confirmed appointments inside the call.
Grounded in your Knowledge Base, the agent quotes prices, stock and policy from your Business Domain docs and product feed instead of guessing.
Every call into CRM, create_crm_lead writes the lead with a transcript and the source tagged "AI-"; lead_chat_link attaches the recording.
Human hand-off when it counts, Hand-off Control passes complex calls to a person and Flight Control pings the team in Telegram.
Within a month the network booked a third more appointments without adding reception staff.
What was deployed
Agents used
Voice AgentLead QualifierAppointment Booker
Channels connected
VoiceWhatsAppWeb widget
"The phone is never busy now, and nobody loses a patient after 6pm."
Olena Marchuk
Operations Lead
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