A new type of Customer Management System. Chats, leads, pipelines, outreach, tasks, documents, analytics, all driven by AI agents and a Wizard command layer.
Ten modules. One AI layer. Everything your team needs to find leads, talk to them, close them and never let anything fall through the cracks.
All store channels, Instagram, WhatsApp, in-store kiosks, web, loyalty app, in a single AI-powered inbox tied to baskets, loyalty status and visit history.
Run separate pipelines per store, brand or category. AI scores every basket, surfaces hot buyers, flags abandoned checkouts and proposes the next message.
Every shift, click-and-collect pickup, loyalty event in one calendar, tied to the customer record and to your AI.
Website forms, ads, messengers, webhooks, every lead is routed through AI agents that open the conversation instantly. No cold queues. No forgotten contacts.
Wire any external event, payment, booking, form, webhook, into a chained AI sequence. Reactivation, reminders, confirmations, upsells, delivered by agents through the right channel.
Segment customers by loyalty tier, last visit, basket size or churn risk. AI personalizes the first touch with the right product and offer.
Wizard is a Claude-grade AI inside your retail CRM. Ask which SKU drives most repeat sales, which baskets are about to be abandoned, which loyalty members to retarget.
Revenue, basket size, loyalty redemption, top SKUs, store performance. Wizard tells you which campaign paid back and which SKU is about to run out.
Shoppers reach a store from many places: a price question under an Instagram post, a WhatsApp message asking whether a size is back, an evening website chat, a call to the shop. In MyChatBot these are channels of the same agent, and every conversation becomes a lead with its channel attached.
Instagram, the WhatsApp Business API, a Telegram bot and the website widget only reply to people who wrote first. To contact customers who never chatted with you, such as lapsed loyalty members, connect an outbound-capable channel: Email, SMS, Calls, Personal WhatsApp, Telegram Account, Viber, Ringostat or UniTalk.
Many stores run on the built-in CRM: a pipeline per store or product line, labels for segments such as VIP or lapsed, notes and tasks on each lead, and native Orders. Teams with an existing CRM connect it instead:
An assistant can have one CRM connected at a time. Status values must match the CRM exactly, so click Sync statuses after changing stages. On the Standard plan only Spreadsheet Orders can be connected; see pricing and CRM sync.
Only if that information is in the catalog. Add availability or per-store stock as a column in the Product Spreadsheet or an attribute in the Product Feed. The agent cannot see data that is not loaded, and with auto-update on, feeds and sheets re-sync about every hour.
Yes, with native Orders and Requires payment via Stripe enabled. The agent sends a checkout link, the money goes to your own Stripe account, and the order turns Paid and Confirmed automatically. Refunds are issued from the Stripe dashboard, not from MyChatBot.
Yes. Import them from a Google Sheet with a label, then run an Immediate outreach campaign through an outbound-capable channel: Email, SMS, Calls, Personal WhatsApp, Telegram Account, Viber, Ringostat or UniTalk. Instagram, the WhatsApp Business API, a Telegram bot and the website widget can only reply to people who wrote first.
Yes. Connect a product source in the Knowledge Base and the native Calendar or Google Calendar. Altegio, Wlaunch and Google Calendar cannot be connected to the same assistant together, and an active Altegio integration blocks connecting new product sources on that knowledge base. The native Calendar and Google Calendar do not sync with each other, so pick one as the source of truth for bookings.
Every conversation, every lead, every chat, flowing into one CRM. 20+ AI-powered channels across messaging, voice, email, SMS, personal accounts and custom APIs, unified under one customer record.
AI Instagram agent capturing DMs, comments and reactions, every interaction logged as a lead in your CRM.
AI Facebook Messenger agent handling messages, comments and flows, all conversations attached to the CRM contact card.
AI Telegram bot agent for automated replies, support flows, lead generation, and smart Telegram communication.
AI TikTok agent for comments, direct messages, reactions, likes, and automated TikTok communication.
AI voice agent for inbound and outbound calls, phone numbers in 100+ countries, automated call scenarios.
AI calls agent connected to Ringostat for telephony, call tracking, inbound/outbound calls, call analytics.
AI SMS agent for sending, receiving, automating and scaling SMS communication with clients.
AI WhatsApp Business agent for official business communication, automated replies, broadcasts, and sales workflows.
AI WhatsApp personal agent for private chats, personal numbers, and all conversations inside one AI system.
AI website widget agent for sales, support, lead capture, and AI communication directly on your website.
AI Gmail agent for email communication, inbox automation, replies, and AI-powered email workflows.
AI Telegram personal agent for personal chats, group communication, message analysis, and AI chat management.
AI webhooks API agent for connecting any external application, custom API, automation, or AI workflow.
AI Viber bot agent for automated Viber messaging, support conversations, and AI communication flows.
AI Viber personal agent for personal messaging, private chats, and AI-managed Viber communication.
AI OLX agent for managing client messages, inquiries, and sales communication from OLX in one system.
AI Twilio agent for voice, messaging, phone numbers, SMS automation, and global AI communication workflows.
AI Google agent for Google-based communication, integrations, authentication, and AI business automation.
AI iOS chat agent for mobile messaging and push, leads and replies flow directly into your CRM.
AI Android chat agent for mobile messaging and push, every interaction becomes a tracked CRM lead.
Twenty ready-made retail templates, agent accounts and proven scenarios, pre-configured for stores, loyalty programs and walk-in sales.
Manages loyalty, click-and-collect and weekly promos
Handles inquiries about hours, stock and loyalty deals
Books fitting appointments and recommends styles
Helps find size and style across multiple stores
Recommends devices and answers technical questions
Suggests products by room and books delivery slots
Reorders prescriptions and answers product questions
Recommends titles and tracks loyalty program
Recommends toys by age and tracks gift baskets
Reorders pet food on schedule and answers questions
Books eye exams and recommends frames
Recommends gear and equipment by sport
Books design consultations and delivery
Answers tool and material questions, checks stock
Books appointments and helps choose gifts
Recommends plants by climate and tracks seasonal stock
Takes pre-orders for cakes and special occasions
Recommends wines and handles subscription orders
Routes customers across all departments
Notifies about new arrivals and price drops
Assign clear roles across sales, support, operations and analytics, and power each agent with the skills your CRM workflow needs.
Surfaces the highest-value lead in your CRM right now, ready to be contacted.
Identifies who on your team is closing the most deals and the fastest.
Ranks managers by lead-to-deal conversion rate across the CRM pipeline.
Flags deals that have not moved between CRM stages for too long.
Surfaces every contact waiting on a response, no conversation goes cold.
Identifies the channel delivering the most qualified CRM leads.
Detects the CRM pipeline stage where most deals get stuck or lost.
Analyzes closed-lost deals and extracts the top reasons customers walked away.
Plots revenue, new leads and closed deals over any time window.
Reports how many leads, deals and tasks each manager is handling right now.
Product updates, case studies and fresh scenarios.
New voice module inside AI CRM dials leads, speaks in your brand voice, logs the full transcript to the contact card and auto-creates follow-up tasks.
How a 12-location clinic network cut response time to under 60 seconds, increased conversion of inbound leads and freed up 3 managers, using only AI agents inside CRM.
Plug any personal messenger account into your CRM without a bot. Every DM lands on the lead timeline, AI agents reply, managers take over with one click.
Leave your details, we'll set up a live demo on your channels, with your pipeline and your real leads. No slides, no theory.
Chats, leads, pipelines, calendar, outreach, automations, tasks, documents and analytics, one AI system, one Wizard command layer, zero spreadsheets.