Product launches, engineering deep-dives, AI research, customer stories and lessons from running an agentic AI platform at scale. Written by the people building it.
A complete rewrite of our voice stack. Sub-200ms first-token latency, native multi-language switching, and dramatically lower per-minute cost.
Lead replies that feel human, answer from your real catalogue, and convert at 3am as well as noon.
A practical setup for handling Instagram DMs with AI agents: what to build, how to tune it, and where to keep a human in the loop.
The 6-step sequence, exact timing, and three behavioral triggers that triple reply rates.
New segmentation logic, per-region routing and template variants for multi-market teams.
System + role + memory + tools. What wins in production and what silently burns credits.
A playbook for creators who want their DMs handled without losing the voice that built the audience.
Step-by-step: auth, capability discovery, permission scoping, and graceful degradation.
The frameworks, prompts and handoff rules that separate 2% funnels from 18% ones.
A playbook for multi-location beauty brands: from a pilot on one Page to every salon reporting into one pipeline.
The 6-step sequence, exact timing, and three behavioral triggers that 3x reply rates.
New segmentation logic, per-region routing and template variants for multi-market teams.
System + role + memory + tools. What wins in production and what silently burns credits.
A playbook for turning a busy Page, comment threads and DMs across three networks into one structured pipeline.
Step-by-step: auth, capability discovery, permission scoping, and graceful degradation.
The frameworks, prompts and handoff rules that separate 2% funnels from 18% ones.
A practical playbook for answering every spike in DMs and comments, and carrying that interest through to a booking, across each of your location accounts.
The 6-step sequence, exact timing, and three behavioral triggers that 3x reply rates.
New segmentation logic, per-region routing and template variants for multi-market teams.
System + role + memory + tools. What wins in production and what silently burns credits.
A playbook for turning viral spikes into a pipeline you can work, instead of an inbox you cannot.
Step-by-step: auth, capability discovery, permission scoping, and graceful degradation.
The frameworks, prompts and handoff rules that separate 2% funnels from 18% ones.
A playbook for beauty brands taking bookings on Telegram: what to replace, what to connect, and where a person should still step in.
The 6-step sequence, exact timing, and three behavioral triggers that 3x reply rates.
New segmentation logic, per-region routing and template variants for multi-market teams.
System + role + memory + tools. What wins in production and what silently burns credits.
A playbook for splitting a Telegram bot and channel across focused AI agents that share one Knowledge Base and one CRM.
Step-by-step: auth, capability discovery, permission scoping, and graceful degradation.
The frameworks, prompts and handoff rules that separate 2% funnels from 18% ones.
A practical playbook for putting an AI agent on WhatsApp when your bookings are spread across several locations.
The 6-step sequence, exact timing, and three behavioral triggers that 3x reply rates.
New segmentation logic, per-region routing and template variants for multi-market teams.
System + role + memory + tools. What wins in production and what silently burns credits.
How to run new inquiries, closing and support on a single WhatsApp number without letting replies slip past the 24-hour window.
Step-by-step: auth, capability discovery, permission scoping, and graceful degradation.
The frameworks, prompts and handoff rules that separate 2% funnels from 18% ones.
From the first ping to a signed contract, how to set up an assistant that answers, qualifies and books while you work.
The 6-step sequence, exact timing, and three behavioral triggers that 3x reply rates.
New segmentation logic, per-region routing and template variants for multi-market teams.
System + role + memory + tools. What wins in production and what silently burns credits.
How to turn the personal number you already run your business from into a calm, organized system that answers, sorts and tracks every chat.
Step-by-step: auth, capability discovery, permission scoping, and graceful degradation.
The frameworks, prompts and handoff rules that separate 2% funnels from 18% ones.
A playbook for turning a dormant Viber base into booked appointments, from a two-location pilot to a whole network.
The 6-step sequence, exact timing, and three behavioral triggers that 3x reply rates.
New segmentation logic, per-region routing and template variants for multi-market teams.
System + role + memory + tools. What wins in production and what silently burns credits.
A playbook for turning a dormant Viber contact base into conversations you can actually work: one agent that reaches out, replies to everyone, qualifies intent and hands the hard chats to your team.
Step-by-step: auth, capability discovery, permission scoping, and graceful degradation.
The frameworks, prompts and handoff rules that separate 2% funnels from 18% ones.
From the first ping to a signed contract, here is how to let an assistant run the inbox while you are on set.
The 6-step sequence, exact timing, and three behavioral triggers that 3x reply rates.
New segmentation logic, per-region routing and template variants for multi-market teams.
System + role + memory + tools. What wins in production and what silently burns credits.
How to turn a personal Viber number that everything lands on into a calm, organized system, without moving your clients to another channel.
Step-by-step: auth, capability discovery, permission scoping, and graceful degradation.
The frameworks, prompts and handoff rules that separate 2% funnels from 18% ones.
A playbook for reminder calls that confirm the appointment, answer prep questions and rebook on the spot, across every location you run.
The 6-step sequence, exact timing, and three behavioral triggers that 3x reply rates.
New segmentation logic, per-region routing and template variants for multi-market teams.
System + role + memory + tools. What wins in production and what silently burns credits.
How to put an autonomous voice agent in front of your pipeline so no new lead waits for a callback.
Step-by-step: auth, capability discovery, permission scoping, and graceful degradation.
The frameworks, prompts and handoff rules that separate 2% funnels from 18% ones.
A playbook for turning an aging enquiry list into booked return visits, without adding a call center.
The 6-step sequence, exact timing, and three behavioral triggers that 3x reply rates.
New segmentation logic, per-region routing and template variants for multi-market teams.
System + role + memory + tools. What wins in production and what silently burns credits.
A playbook for rebuilding outbound texting around an autonomous AI SMS agent wired into your CRM.
Step-by-step: auth, capability discovery, permission scoping, and graceful degradation.
The frameworks, prompts and handoff rules that separate 2% funnels from 18% ones.
How to put an agent on your inbound email, qualify every enquiry the same way and keep follow-ups running, without adding people.
The 6-step sequence, exact timing, and three behavioral triggers that 3x reply rates.
New segmentation logic, per-region routing and template variants for multi-market teams.
System + role + memory + tools. What wins in production and what silently burns credits.
How to rebuild an overloaded shared inbox into an organized sales engine, with one AI Email Agent handling triage, replies, follow-ups and CRM tracking.
Step-by-step: auth, capability discovery, permission scoping, and graceful degradation.
The frameworks, prompts and handoff rules that separate 2% funnels from 18% ones.
How to set up a voice agent that answers every call, books into your calendar and hands clinical questions to your team.
The 6-step sequence, exact timing, and three behavioral triggers that 3x reply rates.
New segmentation logic, per-region routing and template variants for multi-market teams.
System + role + memory + tools. What wins in production and what silently burns credits.
A playbook for building a small retail sales team around autonomous AI agents that answer on every channel and feed one CRM.
Step-by-step: auth, capability discovery, permission scoping, and graceful degradation.
Compose multiple specialized AI agents into a single workflow. One agent handles intake, another qualifies, a third books, and they hand off seamlessly.
Generate UGC videos, ad creatives and copy in 14 languages, with native-quality voice, matching captions and locale-aware copy.
Big bets for the next quarter, including a major dashboard refresh, on-premise deployment for enterprise, and a public skills marketplace.
An engineering deep-dive on streaming pipelines, model selection per turn, and the production tricks that took us from 600ms to 180ms.
How we run thousands of customer agents on shared infrastructure, without leaks, noisy neighbors or surprise bills.
Five hard-won lessons from operating high-throughput message infrastructure across 100k+ businesses.
Off-the-shelf embeddings worked. Our custom model worked dramatically better. Here's what we learned about domain specificity.
We benchmarked five models on a 5,000-utterance voice agent task. Here's what we found about quality, latency and cost tradeoffs.
Tactics for prompts that hold up across millions of conversations, including evals, version control and the rule that saved us many incidents.
An interview with Maria Tsibula, Head of CX at Cosmy. From 4-hour reply times to 2 minutes, with a 13,684-product catalog.
How Domus Group went from missing 70% of overnight leads to converting 3.5× more viewings, and what it took technically.
We've been remote since day one. Here's how we make it work, async-first communication, deep work as default, and quarterly real-life meetups.
Twelve months of hindsight on a fundraise that went well, and what I'd change about how we did it.
Most companies hire for skills. We mostly hire for taste, and here's why it's the most underrated quality in tech.
A complete walk-through: from blank account to a working AI support agent connected to WhatsApp and routing to your team.
Two-way sync between your AI agents and HubSpot in 10 minutes, leads, contacts, deals, with full conversation history attached.
Everything we've built, one click away.