The before: deals dying in slow inboxes
The agency's pipeline ran on email, and email ran slow. Inbound enquiries waited a day for a reply, follow-ups were inconsistent, and busy account managers let warm threads go cold. In B2B, where decisions take weeks and the responsive vendor wins, that lag was quietly killing the close rate.
Weeks 1-2: an AI Email Agent on inbound
We put a MyChatBot email agent on the shared inbox, with offerings and pricing in Business Domain docs and the catalogue in a Product Feed. It replied to new enquiries within minutes, properly structured, specific, in the agency's voice, qualified the lead, and created a CRM deal with a chat link on every thread.
Weeks 3-4: rollout across the teams
With the pilot converting, we extended the agent across every team inbox, all feeding one CRM. Consistent follow-up sequences kept every deal warm, and managers finally saw a unified pipeline instead of threads scattered across personal inboxes.
Where humans stepped in
Account managers were freed, not replaced. Hand-off Control routed contract terms, scoping and negotiations to the right person via Flight Control in Telegram, with silent hand-off so the client felt one continuous thread. The agent handled speed and structure; people handled strategy and the close.
The result: 3.2x more deals closed
Within four weeks the agency closed 3.2x more deals, driven by minutes-not-days response time and follow-ups that never slipped, all tracked in one CRM. The team did not grow; its responsiveness did. The lesson: in B2B email, most lost deals are not lost on merit, they are lost to a slow reply.