Legal / Terms of Service
These Terms govern your access to and use of the MyChatBot platform, products, and APIs.
Thank you for choosing MyChatBot. Please read these Terms of Service (the “Terms”) with care. They set the rules for your access to and use of the MyChatBot AI agent platform available at mychatbot.app once you have signed in to your Account (defined below), our products such as ProjectAI and UGC Studio, our APIs, and every update, upgrade, extension, improvement, or derivative of those things (together, the “Service”).
MYCHATBOT CORP is a corporation organized and existing under the laws of the State of Delaware, United States of America. Throughout these Terms we call ourselves “MyChatBot,” “we,” or “us.” “You” refers to the entity you represent when accepting these Terms. By accepting, you confirm that (i) you have the authority to bind your employer or that entity, (ii) you have read and understood these Terms, and (iii) you agree to them on that entity’s behalf.
The capitalized terms below carry these meanings throughout the Terms.
To use the Service you must register an Account and keep your Account Information accurate, current, and complete. Once you have registered, and subject to these Terms, we will make the Service available throughout your Subscription Term for your own internal business purposes and in line with the Documentation. Where the Service includes downloadable libraries or command-line tools, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use them in connection with the Service through your Account.
You confirm that you have the legal capacity, including sufficient age, to enter into binding contracts under the law of your place of residence.
You are responsible for keeping your Account credentials confidential, including those of every user, and for all activity under your Account. Tell us immediately if you suspect any unauthorized use. We may revoke, rotate, or expire API tokens or other programmatic credentials at any time if we reasonably believe they have been compromised or are being misused.
Some features are available only after the applicable Fees are paid. Except where these Terms or the law say otherwise, Fees are non-refundable and payment obligations are non-cancelable. ANYTHING PROVIDED DURING A FREE TRIAL IS PROVIDED “AS IS,” WITHOUT ANY WARRANTY OR INDEMNITY.
Fees for a plan or billing period are non-refundable and non-creditable once any of the Service has been used during that period. In particular, if at least one message has been sent, or at least one generation function has been executed (including, without limitation, the generation of any text, image, audio, video, or other content by the AI features), through or in connection with your Account during the applicable billing period, the Fees for that plan and billing period are deemed fully earned by MyChatBot and will not be refunded, prorated, or credited, in whole or in part, for any reason, including non-use of remaining capacity, dissatisfaction, downgrade, or cancellation. Activating or triggering any such function constitutes full delivery and acceptance of the Service for that period. This Section prevails over any conflicting statement elsewhere. Nothing here limits rights that cannot be waived under mandatory consumer-protection law that applies to you.
Your purchase is not conditioned on the delivery of any future feature, nor on any spoken or written comment we make about future functionality.
You are responsible for all taxes except those on our income. Fees are exclusive of taxes; if we are required to collect a tax you owe, we will invoice it and you will pay it unless you give us a valid exemption certificate.
Your Subscription Term starts when you register and matches the billing cycle you choose (or the term stated on your order form). UNLESS YOU DOWNGRADE OR CANCEL BEFORE YOUR RENEWAL DATE, YOUR SUBSCRIPTION RENEWS AUTOMATICALLY FOR ANOTHER TERM OF EQUAL LENGTH ON THE SAME PLAN (OR A SUCCESSOR PLAN) AT THE THEN-CURRENT FEES.
You can upgrade, cancel a renewal, or delete your Account from your account settings. If you cancel a paid plan or it expires, your Account moves to the free plan at the end of the term until you delete it. A support email, a stopped payment method, or a confirmation from anyone other than MyChatBot does not by itself cancel a paid plan or terminate your Account.
We may suspend or terminate your Account or the Service at any time on notice. If we do so without cause, we will refund the prorated, unused portion of any prepayment. We will not refund where we terminate for cause, including a breach of these Terms or the Acceptable Use Policy.
Once you delete your Account, neither it nor your Customer Content can be restored. If you do not log in or run any active automation for two (2) months or more, we may mark the Account “inactive” and delete it together with its data. Provisions that by their nature should survive termination do survive, including payment obligations, use restrictions, indemnities, confidentiality, warranty disclaimers, and liability limits.
You may use the Service only in compliance with (i) all applicable laws, regulations, and third-party terms; (ii) these Terms and the Documentation; and (iii) any usage limits that apply to your Account.
You will not, and will not let anyone else: (i) sell, sublicense, rent, or otherwise transfer the Service, or use it to run a hosted or managed service for others; (ii) reverse-engineer or try to obtain the source code, except where law forbids that restriction and then only after notice to us; (iii) copy, modify, create derivative works of, or remove proprietary notices from the Service; (iv) probe its security, interfere with its operation, or circumvent access limits; (v) build a product that competes with MyChatBot; (vi) use the AI components to train foundation or other large-scale models; or (vii) use the Service beyond the rights expressly granted here.
You may not use the Service for High-Risk Activities or to transmit Sensitive Personal Data. We have no liability for any such use in breach of this section.
We may, but need not, monitor the Service and take action against anyone who uses it unlawfully or in breach of these Terms, including removing Customer Content. We will try to give advance notice of removals or suspensions where practical, but may act immediately and without notice where we believe your conduct endangers the Service or other users. We are not liable for accepting, removing, or deleting Customer Content.
You alone control the timing, content, and distribution of any messages you send through the Service, and you are responsible for their compliance with all applicable laws, including telemarketing and anti-spam rules.
You confirm that you will not use the Service in violation of applicable export or sanctions laws and that you are not located in, controlled by, or a national of any country or party subject to comprehensive sanctions.
To protect the integrity, security, and availability of the Service for everyone, you will not, and will not permit anyone else to: (i) access the Service through automated means except through our documented APIs and within their published limits; (ii) scrape, crawl, harvest, cache, or systematically download data or content from the Service; (iii) exceed, evade, or manipulate any rate, volume, or usage limit, or any quota, throttle, or billing trigger; (iv) introduce bots, scripts, or load that we reasonably consider excessive or that could degrade or destabilize the Service; or (v) probe, scan, or test the vulnerability of the Service or breach or circumvent any authentication or security measure. We may set, change, and enforce technical and usage limits, deploy protective measures, throttle or rate-limit, and monitor use of the Service, in each case as we reasonably consider necessary to operate and protect it and to enforce these Terms.
Our Privacy Policy is incorporated into these Terms. Where we process Personal Information in Customer Content subject to data-protection law, our DPA applies; for data subject to the GDPR, you are the data exporter and we are the data importer. We maintain physical, technical, and administrative safeguards designed to protect the Service and Customer Content from unauthorized access, loss, or disclosure, as further described in the DPA and our Data Security page. You agree to apply reasonable access controls and authentication on your side.
You keep ownership of your Customer Content, including content drawn from your connected Third-Party Services. By submitting or storing Customer Content, you grant us a worldwide, non-exclusive, limited-term licence to access, use, process, copy, store, transmit, and display it, and to access your Account, only as reasonably needed to (i) provide, maintain, and improve the Service; (ii) prevent or resolve security, support, or technical issues; and (iii) comply with law.
You are solely responsible for the accuracy, quality, and legality of your Customer Content and any actions it triggers. You confirm that you hold all rights and permissions needed to submit and process it through the Service, and that doing so will not break any law, these Terms, or any applicable Third-Party Service terms.
AI features generate Outputs automatically and probabilistically. Outputs may be inaccurate, incomplete, outdated, or otherwise unsuitable, and similar Inputs may produce different Outputs. You are solely responsible for reviewing and validating Outputs before relying on them and for any decision or action you take based on them. As between you and us, and to the extent permitted by law, you own the Outputs generated for your Account, subject to these Terms; we and our licensors retain all rights in the Service, the underlying models, and the technology that produces Outputs. You are responsible for ensuring your use of Inputs and Outputs is lawful and does not infringe any third-party right. We make no representation or warranty as to the accuracy, reliability, or fitness of any Output and have no liability arising from your use of Outputs.
We maintain the safeguards described in Section 5, the DPA, and our Data Security page to protect Customer Content. You remain responsible for the security of your own credentials, devices, and connected accounts, for configuring the Service appropriately, and for maintaining your own backups of Customer Content where important to you. To the extent permitted by law, we are not liable for loss of or damage to Customer Content caused by your acts or omissions, your users, your connected Third-Party Services, or your failure to follow the Documentation.
The Service is provided on a limited-access basis and conveys no ownership to you. We and our licensors retain all right, title, and interest, including all intellectual-property rights, in the Service and every modification, update, component, and derivative of it. All rights not expressly granted are reserved.
We welcome Feedback and may use it without restriction or payment. We may also collect and analyze Usage Information to operate and improve our products, and may derive de-identified data sets from Customer Content to develop and improve the Service, including through model training. You may opt out of that de-identified use by contacting us, and Team and Enterprise accounts are opted out by default.
MYCHATBOT, the MyChatBot logo, ProjectAI, UGC Studio, and related product names are trademarks of MyChatBot; third-party names and logos belong to their owners. Nothing here grants a licence to use any mark without prior written consent. You grant us the right to identify you as a customer and to use your name and logo for that purpose. See our Trademark Notice.
The Service may link to or integrate with Third-Party Services. We offer those links and integrations only as a convenience; we do not control or endorse them and are not responsible for their content, availability, or accuracy. Your use of any Third-Party Service is governed by that party’s own terms, and access is at your own risk. If you connect a Third-Party Service to your Account, you are responsible for the access you grant it and for everything it does on your behalf. By connecting a Third-Party Service you accept that your Account Information and relevant Customer Content may be shared with it to enable the integration or resolve issues.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL OUTPUTS, FEATURES, AND MATERIALS ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS,” WITHOUT WARRANTY OF ANY KIND. MYCHATBOT, ITS AFFILIATES, AND THEIR LICENSORS AND SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICE OR ITS INFRASTRUCTURE IS FREE OF HARMFUL COMPONENTS; OR THAT ANY DATA OR CUSTOMER CONTENT WILL BE PRESERVED, BACKED UP, OR FREE FROM LOSS, CORRUPTION, OR UNAUTHORIZED ACCESS. AI OUTPUTS ARE GENERATED AUTOMATICALLY AND MAY BE INACCURATE, INCOMPLETE, OR UNSUITABLE, AND WE MAKE NO WARRANTY AS TO ANY OUTPUT. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICE, OUTPUTS, AND ANY DATA, AND FROM ANY DECISION OR ACTION TAKEN IN RELIANCE ON THEM.
The Service is not a system of record. You are responsible for independently verifying Outputs and for maintaining your own records and backups of any data important to you. The disclaimers in this Section and the limitations of liability in Section 10 are an essential basis of the bargain between you and us and reflect the allocation of risk on which the Fees are based; without them, the Fees would be substantially higher.
You will defend, indemnify, and hold harmless MyChatBot, its affiliates, and their respective directors, officers, employees, agents, licensors, and suppliers from and against any and all third-party claims, demands, proceedings, losses, damages, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (i) your or your users’ use of the Service; (ii) your Customer Content, Inputs, or Outputs; (iii) your breach or alleged breach of these Terms, the Acceptable Use Policy, or any law or third-party right; or (iv) any Third-Party Service you connect. Your obligations under this Section are not subject to the limitations of liability in Section 10.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MYCHATBOT, ITS AFFILIATES, OR THEIR LICENSORS, SUPPLIERS, OR PERSONNEL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, ANTICIPATED SAVINGS, OR DATA, OR FOR BUSINESS INTERRUPTION OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WITHOUT LIMITING THE FOREGOING, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, MYCHATBOT WILL HAVE NO LIABILITY ARISING FROM OR RELATING TO: (i) ANY AI OUTPUT OR ANY DECISION OR ACTION TAKEN IN RELIANCE ON IT; (ii) ANY LOSS, DELETION, CORRUPTION, OR UNAVAILABILITY OF DATA OR CUSTOMER CONTENT, INCLUDING AFTER THE RETENTION PERIOD; (iii) ANY INTERRUPTION, SUSPENSION, DELAY, DOWNTIME, OR ERROR OF THE SERVICE; (iv) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA NOT CAUSED BY OUR WILFUL MISCONDUCT; (v) ANY THIRD-PARTY SERVICE, INTEGRATION, OR CONTENT; OR (vi) ANY ACT OR OMISSION OF YOU OR YOUR USERS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF MYCHATBOT AND ITS AFFILIATES, LICENSORS, AND SUPPLIERS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE TOTAL FEES YOU ACTUALLY PAID TO MYCHATBOT FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (ii) ONE HUNDRED U.S. DOLLARS (US$100). THIS CAP IS CUMULATIVE; THE EXISTENCE OF MULTIPLE CLAIMS DOES NOT ENLARGE IT.
To the extent permitted by applicable law, any claim arising out of or relating to these Terms or the Service must be brought within twelve (12) months after the cause of action first arises; otherwise it is permanently barred.
The limitations in this Section apply to the maximum extent permitted by applicable law, regardless of the form or theory of action, and survive even if any limited remedy fails of its essential purpose. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, which, in some jurisdictions, may include liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for wilful misconduct or gross negligence. Where applicable law allows liability to be limited but not excluded, our liability is limited to the smallest amount permitted by that law.
Each party may share Confidential Information with the other in connection with the Service. “Confidential Information” is anything that should reasonably be understood as confidential given its nature and the circumstances, including non-public business, product, roadmap, technology, and marketing information. It does not include information that becomes public without breach, was already known without obligation, is received from a third party without breach, or is independently developed. The receiving party will use at least reasonable measures to protect it, limit access to those who need it under equivalent confidentiality obligations, and use it only for the Service. A party compelled by law to disclose may do so after giving prior notice where legally permitted and reasonable cooperation to contest the disclosure.
If your Account has owners or administrators, those users may access, modify, or delete your Customer Content and other Account data, as described in the Documentation.
We operate the Service primarily from cloud infrastructure in the United States and the European Union. The Service and Customer Content may also be accessed or managed from other locations to provide and support it.
Our workforce and our affiliates’ and service providers’ workforce (the “Extended Team”) may help us exercise our rights and meet our obligations. We remain responsible for their compliance with these Terms.
We may offer optional Beta Releases. Either party may stop them at any time. Beta Releases may be incomplete or unstable and are provided with no warranty, indemnity, or support; information about a private Beta Release is our Confidential Information. Any supplemental terms for a Beta Release govern that release where they conflict with these Terms.
We may give you notice through the Service, our trust or status pages, or by email to the address on your Account; keep that address current. To send us a formal notice, or if you become subject to insolvency proceedings, write to:
We may revise these Terms by posting an updated version with its effective date. For material changes we will give reasonable advance notice. By continuing to use the Service after the changes take effect, you agree to the revised Terms.
By agreeing to these Terms, you and MyChatBot each waive the right to a trial by jury.
You may not bring a claim against MyChatBot as a plaintiff or class member in any purported class, collective, or representative proceeding, and you waive any right to participate in one.
Neither party is liable for delays or failures caused by events beyond its reasonable control, including denial-of-service attacks, hosting or utility failures, strikes, fires, acts of God, war, terrorism, or government action.
Neither party may assign these Terms without the other’s consent, except in connection with a merger, reorganization, or sale of substantially all assets, with notice and provided the assignee agrees to be bound. Any other assignment, or assignment to a competitor, is void.
If a provision is held invalid, the rest remain in effect and the provision is reformed to the minimum extent needed to be enforceable. No waiver is implied from a failure to enforce a right.
These Terms create no rights for any third party.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in Wilmington, Delaware, and waive any objection to that venue.
These Terms and the policies they incorporate are the entire agreement on this subject and supersede all prior discussions. Where they conflict with terms shown on a checkout page before purchase, the checkout-page terms govern for pricing and product-specific matters. Any conflicting terms in your purchase order or vendor portal are rejected.
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