AI OLX Agent that answers every buyer, day and night

What the AI OLX Agent is and who it’s for

The AI OLX Agent is a MyChatBot sales assistant connected to your OLX seller account. It reads new buyer messages on your listings and replies on your behalf: it answers questions about the item, price, condition, delivery and terms, and moves a ready buyer towards an order.

It works with OLX in three countries: olx.ua (Ukraine), olx.pl (Poland) and olx.ro (Romania). Other OLX sites are not supported.

It is a good fit for:

• private sellers and small shops that list regularly and can’t watch the OLX chat all day;
• stores that sell on OLX alongside their website, Instagram or Telegram and want one assistant and one shared chat inbox for all of them;
• teams that run several OLX profiles or sell in more than one of the supported countries.

Buyers on OLX often message several sellers at once, so a clear, complete answer while they are still browsing matters. See also AI CRM for marketplaces.

How it works in MyChatBot, step by step

1. A buyer writes. Someone messages you about a listing on a connected OLX account.
2. MyChatBot picks up the message. MyChatBot checks connected OLX accounts on a short, regular cycle, so the agent may see a message up to roughly a minute after it was sent. An optional Reply Delay (s) lets a buyer finish a multi-message thought first.
3. The agent looks things up. It searches your Knowledge Base: the product feed or spreadsheet for price, stock and attributes, and your FAQ and business documents for delivery, payment and return rules.
4. It replies in the OLX chat. The tone follows the Communication style you picked, and the reply language can follow the buyer or be fixed in Reply & Tools.
5. It records the result. Depending on your setup, it saves the buyer’s contact details, sets a funnel status and labels, creates a lead in your CRM or writes an order.
6. It brings in a person when needed. Following your instructions, it notifies your team or hands the chat over to an operator.

Every OLX conversation also appears in Active chats next to your other channels, so your team can read any chat and join in.

Key capabilities

• Answers from your catalog. Connect a Product Feed, a Product Spreadsheet or a Products catalog in the Knowledge Base, and the agent searches it by keyword and by meaning. For harder questions, turn on Agentic Search on a product source so the agent searches step by step.
• Business knowledge. FAQ, Business Documents and Business Links cover questions about delivery, payment, warranty and pickup.
• Order capture. With Spreadsheet Orders the agent asks for every field in your sheet and writes a new row with an Order ID; the Page ID column shows the OLX account name, so you can see where the order came from. Alternatively, native Orders let the agent create, update and cancel orders inside MyChatBot.
• Lead tracking. Contact Details saves the name, phone and email a buyer shares, Client Context stores extra data points you define, and labels and funnel statuses place each buyer at the right stage in Leads.
• Follow-ups. Postponed contextual sequences trigger when a buyer goes silent and target clients by status and label.
• Work Hours. Keep the agent on duty around the clock, or set a schedule with breaks and extra working hours.

Channels and integrations involved

OLX is one of the channels you connect under Channels. The same assistant can also answer on Instagram, Facebook, TikTok, Telegram, WhatsApp, Viber, email, SMS, phone calls and your website widget. Client Context data is shared across all channels for the same client.

For sales data, connect one CRM per assistant: HubSpot, Salesforce, Zoho, Bitrix24, Kommo, KeyCRM, SalesDrive or GoHighLevel. In Bitrix24, Kommo and SalesDrive, records the agent creates get the source AI- plus your assistant’s name and a chat link back to the conversation. See all integrations.

If you don’t use an external CRM, the built-in Leads & Pipelines, labels and statuses, and Orders cover the basics.

OLX works with buyers who have already written to you: one-time Immediate outreach campaigns can start new conversations only on Personal WhatsApp, Telegram account, Viber, Email, Calls and SMS, not on OLX.

When a human takes over, and other limits

The agent’s instructions decide when a person should step in: for example, when a buyer wants to negotiate the price, asks about a bulk purchase, or has a question the knowledge base doesn’t answer. Two actions are available:

• Operator notification. The chat is flagged for attention and the AI keeps talking. If a Telegram group is linked under Flight Control, your team gets the notification there with the client’s contact details and a chat link.
• Handoff to operator. The chat is flagged and switches to operator mode, so the AI stops replying until the chat returns to it.

Handoff Control sets how switching works: a stop word, or implicit handoff where any operator message takes over the chat; silent handoff so the client isn’t notified; and auto return after 24 hours or a custom interval. More on human handoff.

Limits to plan for:

• OLX authorization can expire if the account sits idle for about a month or more, or if access is revoked on the OLX side. If the agent stops answering, open the account and click Reconnect.
• Outside Work Hours the agent stays silent and does not go back to answer messages that came in off-hours.
• Each agent reply counts as one message at your account’s message rate, and Test Dialog replies count too. See pricing.

How to set it up

1. Open Channels, select your agent and open OLX Accounts.
2. Choose your country (olx.ua, olx.pl or olx.ro) and enter an Account Name: at least 3 characters, unique, without the characters . , : ( ).
3. Click Connect, sign in on OLX with your usual login and approve access. There are no API keys or tokens to copy.
4. Back in MyChatBot, turn on Connect agent to this channel. Optionally set a Reply Delay.
5. In the Knowledge Base, connect your product feed or spreadsheet and add an FAQ or business documents.
6. In Integrations, connect Spreadsheet Orders or Orders, plus your CRM if you use one.
7. On the Agents page, write the role and sales script, set up Handoff Control, link a Flight Control group and attach follow-ups.
8. Check answers in the Test Dialog, then review a real conversation on the connected OLX account.

To add another profile, click Add OLX Account in the same channel.