NEWAI Support Agent Platform

Support that answers in seconds, not business hours

Your AI Support Agent reads your Knowledge Base and resolves the questions customers actually ask, accurately, in their language, on any channel, 24/7.

01
Always accurate

Answers grounded in your real docs

The agent pulls from your Business Domain docs, product data and FAQs, so every answer is correct and on-brand, never made up.

  • Agentic Search across your Knowledge Base
  • Business Domain docs, Product Feed and spreadsheets
  • Replies in the customer’s own language
Answers grounded in your real docs
Solves the request, end to end
02
Resolve, don’t deflect

Solves the request, end to end

From “where’s my order?” to “how do I return this?”, the agent looks things up, checks status and completes the task, not just points at an article.

  • Checks order status and details on the spot
  • Books or reschedules via Google Calendar / Altegio
  • Logs every interaction to your CRM
03
Humans for the hard cases

Escalates exactly when it should

When a question is sensitive or out of scope, the agent hands off to your team with full context, and a stop-word lets customers reach a human anytime.

  • Hand-off Control with a customer stop-word
  • Silent hand-off keeps the thread seamless
  • Flight Control alerts your team in Telegram
Escalates exactly when it should

Give every customer an instant answer

Let an AI support agent resolve the routine so your team handles only what matters.

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