NEWHuman Hand-off Platform

AI for the volume, a human for the moments that matter

Automation shouldn’t mean a dead end. Hand-off Control gives your AI agent the judgment to bring in a real person exactly when a conversation needs one, without breaking the flow.

01
The right moment

AI that knows its limits

The agent recognises sensitive, complex or high-value cases and escalates, instead of guessing and risking the relationship.

  • ✓Escalates on sensitive or out-of-scope requests
  • ✓Customer stop-word reaches a human instantly
  • ✓Rules you control, per agent and per channel
AI that knows its limits
A hand-off the customer never feels
02
No awkward seams

A hand-off the customer never feels

With silent hand-off, your teammate steps in mid-conversation with the full history in front of them, no “let me transfer you”, no repeating.

  • ✓Silent hand-off, no jarring transfer message
  • ✓Full chat history and lead context handed over
  • ✓Customer keeps talking in the same thread
03
Your team in the loop

Alerts where your team already is

Flight Control pings the right person in Telegram the instant a hand-off happens, so nothing waits and no one is glued to a dashboard.

  • ✓Flight Control alerts straight to Telegram
  • ✓Agent goes quiet automatically after hand-off
  • ✓Hand back to AI in one click when resolved
Alerts where your team already is

Automate boldly, without losing the human touch

Let your AI agent handle the volume and bring in a person exactly when it counts.

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