Link your existing Telegram account to a MyChatBot sales assistant as a device, so it answers the chats already in your inbox and can open new ones. Your team takes over from Chats whenever a conversation needs a person.
MyChatBot joins your personal Telegram account as a linked device instead of creating a new bot. Clients keep writing to the account they already know. While the connection is on, the assistant reads each incoming message and replies as your account, using the instructions, knowledge base and tools you set for it.
Enter an account name, the phone number in international format and your two-step verification password, or any word if you do not use one. Then scan the QR code in Telegram under Settings → Devices → Link Desktop Device. You have about two minutes to scan, and refreshing the page during that window resumes the process.
A Telegram bot can only reply to people who wrote first. A personal account is one of the outbound-capable channels, so the assistant can message a lead with no chat history. On a lead without chats, use Message via Telegram account; in Chats, a Telegram Accounts tab appears when the client card has a phone number.
Postponed contextual sequences fire when a client with a chosen status and label goes silent, and a client reply stops them. With Allow agent to self schedule follow-ups on, the assistant can also queue its own reminder mid-chat. Follow-ups born in other channels, such as after a missed call, can be routed through your Telegram account.
Lead Form Instant Outreach watches the mailbox that receives your form notifications and extracts the lead’s name, phone, email and Telegram username. In outreach mode the assistant sends one opening message, trying your selected channels in order, the Telegram account among them, and handles the replies. Delay, interval and sending window settings control when messages go out.
The assistant answers from the knowledge base assigned to it and, with Web Search on, can look up what the knowledge base does not cover. As the chat moves, it sets labels and a funnel status on the client card. Connect one CRM per assistant, such as Bitrix24 or HubSpot, to write qualified chats in as leads or deals.
Use a stop word, or implicit handoff, where any operator message switches the chat to operator mode. Silent handoff keeps the switch invisible to the client, and auto return hands the chat back to the assistant after 24 hours or your own interval. In operator mode, Generate reply drafts an answer for you to review before sending.
Telegram account conversations land in Chats next to the client’s other channels, and the All Channels tab merges every thread into one timeline. Flight Control links a Telegram group to the assistant so your team can ask it questions and give it tasks. Work Hours pauses the assistant outside your schedule, while operators can still reply.
A Telegram Account connection links a MyChatBot sales assistant to your personal Telegram account as a linked device. It is not a bot: people write to the account they already know, and while the connection is on, the assistant reads incoming messages and replies from that account using its instructions, knowledge base, labels and tools.
In the assistant’s Settings → Reply & Tools, the docs recommend Send links as separate messages for Telegram, to avoid broken text and stray Markdown characters. Split reply by paragraphs sends several short messages instead of one long block.
A Telegram bot replies instantly and offers extras such as a reply delay, an instant welcome message and voice replies, but it can only answer people who wrote first. The account connection has none of those bot settings and replies more slowly, yet it can open conversations: it is offered in Follow-ups & Outreach, in Lead Form Instant Outreach, in the Message via Telegram account button on a lead with no chats, and as a new tab in Chats when the client has a saved phone number. Every thread stays in Chats, where your team can take over at any time.
The assistant works through a linked device rather than the instant bot channel, so the docs say to expect a 30–40 second delay before each reply. That is normal for this connection. If clients need instant answers, use a Telegram bot instead.
While the toggle is on, the assistant replies to incoming messages on that account, personal ones included. Prefer an account you use for work. For chats you want to handle yourself, turn the AI switch off in Chats and consider disabling Auto return after manual toggle-off so they stay with you. Outside Work Hours the assistant stays silent and does not go back to answer the off-hours backlog.
The toggle on the account card pauses the assistant without disconnecting; Revoke removes the account from MyChatBot. If Telegram stops trusting the linked device, MyChatBot removes the account and asks you to connect it again. Delayed messages that reach the channel while it is reconnecting are retried a few times before they are marked Failed.
The Telegram Account page does not list a sending quota, but the outreach docs warn that cold messaging over personal messenger channels can trigger anti-spam bans. For larger audiences, set a Sending interval on campaigns and use Interval Seconds and a Sending Window in lead-capture automations. Silence-based sequences stop as soon as the client replies. Full details are in the Telegram Account documentation.
A bot is a separate @username created in BotFather; it replies instantly, but only to people who wrote to it first. The Telegram Account connection works inside your existing personal account as a linked device, replies with a 30–40 second delay and can start conversations with leads.
An assistant in MyChatBot, the phone number on your Telegram account, and your two-step verification password if you use one (otherwise any word). You scan a QR code from Telegram → Settings → Devices → Link Desktop Device within about two minutes.
Yes. The Telegram account is one of the outbound-capable channels, available in Follow-ups & Outreach, Lead Form Instant Outreach and the lead panel. To open a new Telegram Accounts tab in Chats, the client card needs a saved phone number. Pace larger campaigns with a Sending interval.
Switch the AI toggle off in that chat, type your stop word, or simply reply if implicit handoff is enabled. With auto return on, the assistant comes back after 24 hours by default; you can set a custom interval or turn off auto return after a manual toggle-off.
If Telegram stops trusting the linked device, MyChatBot removes the account and asks you to connect it again with a new QR scan. To pause without disconnecting, use the toggle on the account card; Revoke disconnects the account completely.
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