NEWTeam & Roles Platform

Your team and your AI, one shared inbox

Scale support and sales without chaos. Invite teammates, give each the right access, and let humans and AI agents collaborate on the same conversations, seamlessly.

01
Right access

Roles and permissions that fit your org

Give each person exactly what they need, from full admin to a single-channel operator, so the right people touch the right conversations.

  • Granular roles from admin to channel operator
  • Per-channel and per-agent access control
  • Clear audit trail of who did what
Roles and permissions that fit your org
Humans and AI in the same thread
02
Work together

Humans and AI in the same thread

Assign chats to teammates, let the AI agent handle the rest, and switch between them mid-conversation without the customer ever noticing a seam.

  • Assign and reassign conversations in a click
  • AI handles volume, humans take the nuance
  • Silent hand-off keeps the experience smooth
03
Scale calmly

Add agents and people as you grow

Run several AI agents, sales, support, content, alongside your team, each with its own schedule and Agent On/Off control.

  • Multiple AI agents per account
  • Per-agent schedule and Agent On/Off
  • Flight Control notifications keep everyone in sync
Add agents and people as you grow

Bring your whole team onto one platform

Give people and AI agents a shared inbox with the right roles for everyone.

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