AI Google Agent that turns Gmail and Calendar into sales

What the AI Google Agent is and who it is for

The AI Google Agent is a MyChatBot agent connected to the Google tools your business already uses: a Gmail inbox for customer email, Google Calendar for appointments, and Google Sheets for orders and product data. Instead of copying requests from one tab to another, the agent reads the message, answers from your Knowledge Base, books the slot or records the order, and keeps the conversation in your dashboard.

It suits teams whose sales and service already run through Google:

• service businesses that take bookings in Google Calendar and want invites with both staff and customer as attendees;
• shops and local businesses that keep products or orders in a Google Sheet;
• B2B and support teams that receive a steady flow of enquiries at a Gmail address.

The same agent can also work on your other channels, such as the website widget or WhatsApp, with one set of instructions.

How it works in MyChatBot

1. A customer writes to your Gmail address. MyChatBot picks up the email and gives the agent the subject, sender, recipients and the names of any attachments. Emails from the same sender stay in one thread in your dashboard.
2. The agent prepares an answer. It works from its instructions and your Knowledge Base, including products kept in a Google Sheet. The reply goes out after the Reply Delay you set, and images or files it references are attached automatically.
3. It books or records. For an appointment, the agent checks whether the time is free in Google Calendar and creates the event. For an order, it asks for every field your spreadsheet needs and writes a new row.
4. The lead reaches your CRM. With a CRM connected, the agent creates or updates the lead, and a chat link takes your team straight back to the conversation.
5. Your team keeps control. Operators can take over any chat, and follow-ups re-engage customers who stop replying.

Key capabilities

Gmail channel

The agent receives client emails, replies with its own knowledge and handles attachments such as images and documents. Reply Delay (s), 30 seconds by default, makes answers feel less instant. Automation Channel lets you drive the inbox from automations and follow-ups instead of live replies. More on the AI Email Agent page.

Google Calendar booking

The agent can schedule an event with a title, description, attendee emails for staff and customer, start time, duration and time zone. It checks whether a slot is free before offering it and can cancel an event it booked. You choose exactly which calendars it may read and write; the rest of the Google account stays untouched.

Spreadsheet Orders

Connect a Google Spreadsheet and each column header becomes a field the agent must collect, so it never saves an incomplete row. MyChatBot adds Client ID, Order ID and Page ID columns, which show who ordered and through which channel. Spreadsheet Orders and native Orders cannot both run on one agent.

Google Sheets as a product source

In the Knowledge Base, a Product Spreadsheet connects a native Google Sheet through Google Drive, with auto-update about every hour, image indexing and Agentic Search.

Channels and integrations involved

Google tools connect in two places. Gmail is a channel on the Channels page, while Google Calendar and Spreadsheet Orders are set up on the Integrations page. Integrations are configured per agent: repeat the setup for each agent, or reuse a connection another agent already has.

• CRM. Connect one CRM per agent: KeyCRM, SalesDrive, Bitrix24, Kommo, Zoho, Salesforce, GoHighLevel or HubSpot. In KeyCRM and HubSpot, for example, leads created by the agent get a chat link back to the conversation and a source field that shows where they came from. See CRM sync.
• Other channels. People who reach your site from Google search can talk to the same agent in the Website Widget, and the agent can also run on WhatsApp, Instagram, Telegram, Viber, SMS and calls.
• Lead import. Bring an existing list into Leads from a Google Spreadsheet, map the columns to lead fields and choose a pipeline.
• Agents Platform. Autonomous agents can search Google Drive, Gmail and Google Calendar as knowledge sources, and app events such as a new Gmail email or a new row in Google Sheets can start routines.

When a human takes over, and the limits to know

Handoff Control decides how an operator steps in. Set a stop word so a chat switches to operator mode only when someone types it, or turn on implicit handoff so any operator message takes over. With silent handoff the customer is not told about the switch, and auto return re-enables the agent after 24 hours or a custom interval from 1 minute to one week. Read more about human handoff.

Flight Control links a Telegram group to the agent, so your team can ask it for information and give it tasks from Telegram. Work Hours pause the agent outside your schedule: messages that arrive then stay unanswered but visible to your team, and the agent does not go back to answer them later.

A few limits to plan for:

• Gmail authorization can fail or silently expire if the Google account blocks third-party access or not every permission was granted; the card then asks you to reconnect.
• Cancelling a Google Calendar booking is most reliable in the same chat where it was made.
• Google Calendar, Altegio and Wlaunch are mutually exclusive on one agent, and Google Calendar has no in-app bookings grid or no-show statuses.
• On the Standard plan, Spreadsheet Orders is the only integration you can connect; Google Calendar and CRMs need a higher plan.
• Spreadsheet column headers must use Latin characters, and a product sheet must be native Google Sheets, not an XLSX file stored in Drive.

How to set it up

1. Prepare a Gmail account for the agent with API access permissions. In Channels, pick the agent, open Gmail, enter the address, click Connect Gmail and finish the Google sign-in.
2. Turn on Connect agent to this channel and set Reply Delay (s).
3. In Integrations, select the same agent, connect Google Calendar, tick the calendars it may use and click Save calendar selection.
4. For orders, connect Spreadsheet Orders and pick a sheet with a header row. For product answers, add a Product Spreadsheet in the Knowledge Base.
5. In the agent’s instructions, describe email tone and signature, which staff to invite for each appointment type and default durations.
6. Configure Handoff Control, Work Hours and Follow-ups, then send a test email and book a test slot before going live.

Replies draw from your shared sales-message balance. If it reaches zero, all assistants switch off, and after a top-up you may need to turn them back on. Compare plans on the pricing page.