Starting point: 200 leads, one overwhelmed bot
The team ran a popular Telegram channel and a single overworked bot. Around 200 active conversations was the ceiling, beyond that, replies lagged, the bot menu frustrated people, and good leads went cold in a backlog nobody could clear. Demand was strong; the channel could not carry it.
Three agents across the funnel
They deployed three MyChatBot agents on the bot and channel: a top-of-funnel agent for new inquiries and broadcasts, a sales agent that closed in chat, and a support agent for post-purchase. Each had a focused role and shared one Knowledge Base, keeping the voice consistent from first message to delivery.
Carrying the volume
With agents answering instantly in natural language, the 200-conversation ceiling disappeared. Broadcasts with AI triggers re-engaged the channel, and every reply was caught and qualified. Each interested contact became a tracked lead with a chat link, tens of thousands of them, none dropped.
One CRM behind everything
Because MyChatBot runs 20+ channels into one place, a contact who came from a Telegram broadcast and later messaged on WhatsApp was one record, not two. Hand-off Control routed high-value chats to humans via Flight Control in Telegram, so the team stepped in exactly where they added value.
Result: 60k contacts, one source of truth
In about 60 days the team went from 200 manageable leads to 60k Telegram contacts, all tracked in one CRM. Headcount did not change, leverage did. Three agents turned a single strained bot into a structured pipeline the team could actually run, on MyChatBot.