Starting point: 200 leads, one shared number
The team ran all its WhatsApp sales through one shared number and a couple of reps. Around 200 active chats was the ceiling, beyond that, replies lagged past the 24-hour window, hot leads cooled, and nobody could tell which message belonged to which deal. Demand was strong; the channel could not hold it.
Three agents across the funnel
They deployed three MyChatBot agents on the number: a top-of-funnel agent for new inquiries and broadcasts, a sales agent that closed in chat, and a support agent for order updates and returns. Each had a focused role and shared one Knowledge Base, keeping a consistent, personal voice across every stage.
Carrying the volume
With agents replying instantly, the 200-chat ceiling vanished. Personalized broadcasts re-engaged the base, the agent re-opened lapsed chats with approved templates, and every reply was caught and qualified. Each interested contact became a tracked lead with a chat link, tens of thousands of them, none dropped.
One CRM behind everything
Because MyChatBot runs 20+ channels into one place, a contact who came from a WhatsApp broadcast and later messaged on Instagram was one record, not two. Hand-off Control routed high-value chats to humans via Flight Control in Telegram, so the team stepped in exactly where they added value.
Result: 60k contacts, one source of truth
In about 60 days the team went from 200 manageable leads to 60k WhatsApp contacts, all tracked in one CRM. Headcount did not change, leverage did. Three agents turned a single strained number into a structured pipeline the team could actually run, on MyChatBot.