Before you start: 3 things to have ready
Connecting a Viber bot takes about five minutes. Have three things ready: a Viber bot token (or a Public/Business account to create one), your product and policy data (a Product Feed or spreadsheet plus Business Domain docs), and a clear scope for the agent. A focused agent beats a clever one.
Step 1, Connect the bot
In MyChatBot, open Channels and pick Viber. Paste your bot token and authorize, the capability discovery step, where the platform learns what the bot may do. Connection is quick, and every message to the bot now reaches your agent instead of a static keyword menu.
Step 2, Give the agent its Knowledge Base
Upload Business Domain docs and connect a Product Feed (XML) or Product Spreadsheet. This is the agent's memory: it answers price, stock and policy from facts, with Agentic Search pulling only the rows it needs. Skip it and the agent guesses, so do not.
Step 3, Wire CRM, calendar and hand-off
Connect your CRM, KeyCRM, SalesDrive, Kommo, HubSpot and more, so the agent runs create_crm_lead and create_crm_deal with a chat link. Add Google Calendar or Altegio for bookings. Then set Hand-off Control: the stop-word, conditions and silent hand-off, with Flight Control notifying your team in Telegram. This is permission scoping, how far the agent acts before a human steps in.
Step 4, Test, schedule, go live
Send a few test messages, let the Configuration Wizard battle-test the instruction, and confirm the replies sound natural. Set the Agent On schedule with graceful degradation if anything is down, turn it on, and watch the first chats. Five minutes to connect; the payoff is a Viber channel that finally earns its huge reach.