Why one message is never enough
On Viber, most leads do not refuse, they go quiet. They ask a price, get busy, and the chat sinks down the list. A single follow-up recovers some; a structured sequence recovers far more. The brands tripling reply rates are not nagging, they show up at the right moment with a real reason to respond.
The 6-step sequence
Step 1: instant value reply (answer, no pitch). Step 2 (+1h): a helpful nudge, a photo, a spec, proof. Step 3 (+24h): a soft check-in tied to the original question. Step 4 (+72h): an honest offer or scarcity cue. Step 5 (+7d): one last low-pressure touch. Step 6: archive or hand to a human. One message per step, never a barrage.
Exact timing and why it works
The gaps do the work. The first hour catches live interest; 24 and 72 hours track how decisions cool and reheat; the 7-day touch catches the "I forgot" crowd. MyChatBot Follow-ups schedule each step per lead and cancel the instant someone replies, no awkward nudge after a customer already booked.
Three behavioral triggers
Behavior beats the clock. One: read but no reply, send the nudge early. Two: asked price, no purchase, jump to the offer step. Three: tapped a product link, switch to a buying-intent track. These read from CRM Labels & Statuses, so the sequence matches what the lead actually did.
How to run it on MyChatBot
Set the steps and timing in Follow-ups, map triggers to CRM statuses, and let the agent run it per lead. Every touch is logged with a chat link, replies pause the sequence, and Hand-off Control escalates anyone clearly ready to buy. Configure once; the agent runs it across every Viber chat, forever.