Why one Viber message is rarely enough
On Viber, a lead who asks a price and goes quiet has rarely said no; the chat just slips down the list. A short sequence with a real reason in each message brings it back.
A Viber bot can only message clients subscribed to it, who wrote to the bot first. So follow-ups run in chats the client started; to write first, use the E-Chat Viber channel.
The 6-step sequence
Step 1: the agent answers live, no pitch. Step 2 (+1h): a photo, spec or link. Step 3 (+24h): a soft check-in on the original question. Step 4 (+72h): an honest offer. Step 5 (+7d): a last low-pressure touch. Step 6: stop, keep the status or pass to a manager.
Four follow-ups, within the recommended 3 to 5. In the Follow-up Builder each is Agent instructions or a verbatim Custom message.
Timing that respects silence
The only condition between steps is silence. The entry step waits the delay set in Start node settings, each next step waits its own, and any client reply stops the rest. Follow-up hours set the days, hours and timezone when the sequence may send, so Viber messages do not arrive at night.
Three triggers built on statuses and labels
Each sequence targets a status and labels that the agent sets in the chat, following your instructions:
- asked the price, no order: label pricing_question;
- got a proposal and went quiet: status Proposal sent;
- stopped replying: status dropped.
Create the labels and statuses first, or the agent cannot apply them.
How to run it on MyChatBot
Create a bot at Viber Partners, paste its token in Channels → Viber, save and turn the connection on. Publish the sequence in Outreach and attach it in the agent’s Toolkit → Follow ups. An undelivered step can run an alternative instruction, such as notifying a manager. A lead ready to buy can go to an operator; Handoff Control sets how.