What changed
Viber broadcasts reach a huge base but treat everyone the same, one message, mostly ignored. With this release, MyChatBot adds AI personalization: broadcasts that segment by behavior, route by region, and adapt their template per audience, automatically.
AI triggers, not blasts
A trigger fires a broadcast on behavior or attributes, a segment went quiet, a cohort hit a milestone, a region launched. Instead of "send to all", you define the condition and the agent sends the right variant to the right people, connected to your CRM segments.
Per-region routing and template variants
One broadcast can carry several language and offer variants. The agent picks the right one per recipient by region and history, so each market gets a message that fits, without building three separate campaigns.
Where broadcasts meet conversations
The real win: a broadcast that gets a reply does not dead-end. The same Viber agent picks up the conversation, answers from your catalogue, and converts, with Hand-off Control ready if a human is needed. The broadcast becomes the top of a funnel the agent then closes.
How to turn it on
Connect your Viber channel, define segments, set trigger conditions and template variants, and enable the broadcast. Every resulting conversation is tracked in your CRM with a chat link. Available now for all teams running Viber on MyChatBot.