Before you start: 3 things to have ready
Unlike personal WhatsApp, which links by QR code, a Viber number connects through E-Chat.tech, a third-party service with API access to Viber messaging. A Viber bot is a separate channel with a Viber Partners token.
Have ready: an E-Chat.tech account with your number added via CONNECT NUMBER, that number’s API KEY, and your services, prices and FAQs.
Step 1: Link E-Chat and MyChatBot
In MyChatBot open Channels, select the agent and find E-Chat Viber, where the webhook URL is shown. In E-Chat, open your number’s Settings, paste that URL into both webhook fields, incoming messages and sent message status, and click SAVE. Without the second one, MyChatBot gets no delivery confirmations.
Then click Connect, enter API KEY and Phone, and click Save changes. To change them later, click Revoke first.
Step 2: Set your tone and knowledge
On the Agents page pick a Communication style and connect a knowledge base with your FAQ and business documents. Data collected by Client Context is shared across all channels for the same client. In Viber, long answers are split automatically and image links can be stripped.
Step 3: Wire CRM, calendar and hand-off
Connect one CRM per assistant, such as KeyCRM, SalesDrive, Kommo or HubSpot; in KeyCRM, leads the agent creates get a chat link. Google Calendar lets the agent check free slots and book events.
In Handoff Control choose a stop word or implicit handoff, plus Silent handoff if the client should not be notified. Operators reply from the MyChatBot dashboard with a Manager: prefix, and Flight Control sends operator notifications to a linked Telegram group.
Step 4: Test, schedule, go live
Check answers in the Test Dialog, then turn on Connect agent to this channel and write to your number from another phone: link stripping and paragraph splitting only show in a real channel. Reply Delay (s) defaults to 30 seconds, so quick messages in a row are answered together.
To run the agent on a schedule, configure Work Hours. Outside them it stays silent, so an operator or Follow ups should pick up chats that arrive then. More on AI Personal Viber.