Before you start: 3 things to have ready
Connecting Instagram to MyChatBot takes about five minutes, but the result is only as good as what you bring. Have three things ready: an Instagram Professional account with DM access, your product data (a Product Feed XML, a spreadsheet, or just your catalogue), and a clear idea of what the agent should and should not do. That last one matters most, a focused agent beats a clever one.
Step 1, Connect the Instagram channel
In MyChatBot, open Channels and pick Instagram. Authorize access and grant the DM permission scope, this is the capability discovery step, where the platform learns what it is allowed to do on your behalf. Connection is instant. From this point every incoming DM lands in front of your agent instead of a silent inbox.
Step 2, Give the agent its Knowledge Base
Upload your Business Domain docs and connect a Product Feed (XML) or Product Spreadsheet. This is the agent's memory: it now answers about price, stock and policy from facts, with Agentic Search pulling only the relevant rows. No Knowledge Base, no trustworthy answers, so do not skip this even if you are in a hurry.
Step 3, Wire CRM, calendar and hand-off
Connect your CRM, KeyCRM, SalesDrive, Kommo, HubSpot and others are supported, so the agent can run create_crm_lead and create_crm_deal with a chat link on every hot thread. Add Google Calendar or Altegio if you book appointments. Then set Hand-off Control: the stop-word, the conditions, and silent hand-off, with Flight Control notifying your team in Telegram. This is permission scoping, deciding exactly how far the agent can act before a human steps in.
Step 4, Test, schedule, go live
Run a few test DMs, let the Configuration Wizard battle-test the instruction, and check the replies sound like you. Set the Agent On schedule (24/7 or business hours with graceful degradation after-hours), turn it on, and watch the first conversations. Five minutes to connect; the payoff is an Instagram inbox that sells, books and routes around the clock, and tells you when it needs a human.