One agent isn't always enough
Most workflows have multiple steps with different skill requirements. Customer support, for example: intake (collect basic info), triage (classify the issue), resolve (handle or escalate). Doing all three in one agent means a giant prompt that's hard to tune.
Multi-Agent Orchestration lets you build each step as a focused agent with its own persona, knowledge and skills, and connect them with handoff rules.
How it works
You define agents and a graph. Each edge is a handoff condition (intent, sentiment, completed step). At runtime, conversation context flows from agent to agent based on the rules.
The customer never sees the seams. Each handoff is invisible, they're just talking to one assistant that gets smarter as the conversation gets specific.
Real examples from beta
Cosmy Beauty: Greeter agent → Product specialist → Order taker. Handoffs based on intent. Conversion up 22% vs single-agent setup.
Klinika+: Triage agent → Booking agent or Emergency escalation. Handoff based on symptom severity classification. Zero missed emergencies in 6 weeks of beta.
Available now
Multi-Agent Orchestration is generally available on the Pro plan and above. The Multipro plan includes priority routing models for sub-50ms handoff decisions.