The before: every missed call is a lost patient
The clinic chain's phones rang constantly, and the front desk could not keep up. Calls during peak hours, lunch and after close went to voicemail, and most callers did not leave one; they just called a competitor. Every missed call was a booking lost, and across 12 locations the number was painful.
Weeks 1-2: a voice agent on the phones
We put a MyChatBot voice agent on two locations using the Calls SDK, with services and pricing in Business Domain docs and the schedule in the CRM. It answered every call instantly in a natural voice, handled the common questions, and booked appointments straight into Google Calendar, no hold music, no voicemail.
Weeks 3-4: rollout to 12 locations
With the pilot working, we scaled across all 12 clinics, each on its own calendar but one shared CRM. Every call became a tracked record with a chat link, so managers could see answer rates and bookings per location instead of guessing how many calls the desk had dropped.
Where humans stepped in
Clinical and sensitive calls were never improvised. Hand-off Control transferred them to staff or scheduled a callback via Flight Control in Telegram. The agent absorbed the high-volume scheduling calls; the clinic handled care.
The result: 84% fewer missed calls
Within four weeks missed calls dropped by 84%, and the bookings that used to walk to competitors stayed. The voice agent cost a fraction of the revenue it recovered, and the front desk finally had room to breathe. The lesson: a phone that always answers is the cheapest growth a clinic can buy.