The 2% funnel problem
Instagram is a lead machine and a leaky bucket. People DM "price?", get a reply hours later, and have already bought elsewhere. The brands turning 2% funnels into 18% ones reply in seconds, every time, in a voice that sounds like a person who knows the product. Speed plus relevance, at a volume no human can sustain by hand.
And the playbook that works on Instagram works everywhere, the same agent logic scales to WhatsApp, Telegram, Messenger and the rest.
What the agent actually does
A MyChatBot agent reads each DM, understands intent, and answers from your Knowledge Base, the real price, stock, options, not a canned menu. It moves a ready buyer toward checkout, books a call, and keeps the tone human, in seconds, around the clock.
The features that make it convert
Agentic Search pulls the exact answer from your Product Feed instead of a catalogue dump. CRM tools, create_crm_lead, create_crm_deal, add_crm_client_contact, fire on intent with a lead_chat_link. Reply Format turns product links into real images and replies in natural paragraphs, so the DM reads like a person.
Knowing when to hand off
Sounding human means knowing your limits. Hand-off Control routes a complaint, a custom request or a stop-word to a person, with silent hand-off so the lead feels no seam and Flight Control pinging your team in Telegram. The agent runs the repetitive 80%; people take the 20% that needs judgment.
How to set it up, once, for every channel
Connect Instagram, load Business Domain docs and a Product Feed, wire your CRM, and define the hand-off rules. Let the Configuration Wizard battle-test the instruction, set an Agent On schedule, and go live. Then reuse the same setup on WhatsApp, Telegram and Messenger, one agent brain, every channel, all in one CRM.