70% fewer missed leads, 3.5× more viewings booked

The challenge

Domus was losing about 70% of the leads that came in overnight. Property hunters browse late, message on impulse, and expect a reply now, by the time an agent opened the inbox in the morning, those buyers had already booked viewings with whoever answered first.

Qualification was the second leak. Agents manually asked the same questions, budget, area, property type, timeline, over and over, slowly and inconsistently, and tired humans mis-recorded answers or skipped them.

The agency was paying for every one of those leads, then watching most of them go to competitors purely on response speed.

The solution

A 24/7 lead-qualification and viewing-booking agent now catches every inbound lead the moment it lands:

• Instant reply on every channel, the Lead Qualifier Agent answers on WhatsApp, Telegram and the website widget around the clock, so the 70% of overnight leads that used to vanish are engaged within seconds.
• Consistent, structured qualification, budget, area, property type and timeline are gathered the same way every time, with the listing portfolio in the Knowledge Base letting the agent match buyers to real properties.
• Viewings booked into the right calendar, the Viewing Scheduler Agent places confirmed viewings into agents' Google Calendars based on property type and location, then sends a reminder with directions before each one.
• Hot leads handed off with context, qualified buyers pass to a human agent through Hand-off Control with the full conversation and a lead created in CRM via create_crm_lead, source tagged to the AI.
• Nothing slips overnight, Follow-ups re-engage anyone who went quiet, so a slow reply never costs a deal again.

Missed leads fell by 70% and viewings booked rose 3.5×, simply because every lead now gets an instant, qualified, scheduled response.

What was deployed