The logistics company fielded over 4,000 "where is my shipment?" questions a day, in six languages. It's the single most repetitive query in the business, and answering it manually consumed a support team that could never quite keep up.
Multilingual volume made it worse: routing each query to an agent who spoke the right language added delay, and customers waited anxiously for an answer the system already knew.
Every minute of delay on a "where is it" question erodes trust in a business whose entire value is reliable delivery.
A multilingual tracking agent now answers the most common question instantly, in the customer's own language:
4,000+ daily tracking questions resolved themselves instantly across six languages, and the support team was freed to handle the exceptions that actually need a human.
"We freed our entire support team to handle real exceptions. The AI handles 'where's my package'."
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