The service desk juggled walk-ins and phone calls, and after-hours callers couldn't book an oil change or a tyre swap.
Empty bays on slow mornings were lost revenue nobody had time to chase.
The solution
A natural-sounding AI voice agent now owns every call, mapped directly onto MyChatBot capabilities:
Answers on the first ring, inbound and outbound calls run on the MyChatBot Calls SDK with a natural voice, 24/7, in the caller's language.
Books on the calendar, Google Calendar and Altegio integrations let the agent check real availability and place confirmed appointments inside the call.
Grounded in your Knowledge Base, the agent quotes prices, stock and policy from your Business Domain docs and product feed instead of guessing.
Every call into CRM, create_crm_lead writes the lead with a transcript and the source tagged "AI-"; lead_chat_link attaches the recording.
Human hand-off when it counts, Hand-off Control passes complex calls to a person and Flight Control pings the team in Telegram.
Bookings rose 36% and the desk lost two hours of phone load a day.
What was deployed
Agents used
Voice AgentLead QualifierAppointment Booker
Channels connected
VoiceWhatsAppWeb widget
"It books the bay, checks the slot and confirms, while my team turns wrenches."
Pavlo Hrytsenko
Service Manager
Ship something like this
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