Early-stage payment reminders were repetitive, draining for agents and inconsistent across the portfolio.
Most accounts just needed a friendly nudge and an easy way to pay, not a hard call.
The solution
A natural-sounding AI voice agent now owns every call, mapped directly onto MyChatBot capabilities:
Answers on the first ring, inbound and outbound calls run on the MyChatBot Calls SDK with a natural voice, 24/7, in the caller's language.
Books on the calendar, Google Calendar and Altegio integrations let the agent check real availability and place confirmed appointments inside the call.
Grounded in your Knowledge Base, the agent quotes prices, stock and policy from your Business Domain docs and product feed instead of guessing.
Every call into CRM, create_crm_lead writes the lead with a transcript and the source tagged "AI-"; lead_chat_link attaches the recording.
Human hand-off when it counts, Hand-off Control passes complex calls to a person and Flight Control pings the team in Telegram.
Soft-collection recovery rose 29% while agents focused only on complex cases.
What was deployed
Agents used
Voice AgentLead QualifierAppointment Booker
Channels connected
VoiceWhatsAppWeb widget
"The tone is always calm and consistent, and recovery went up, not complaints."
Yulia Bondar
Collections Lead
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