Most inbound calls were the same question, where is my order, and they buried the few that genuinely needed a human.
Agents read tracking numbers all day instead of solving real problems.
The solution
A natural-sounding AI voice agent now owns every call, mapped directly onto MyChatBot capabilities:
Answers on the first ring, inbound and outbound calls run on the MyChatBot Calls SDK with a natural voice, 24/7, in the caller's language.
Books on the calendar, Google Calendar and Altegio integrations let the agent check real availability and place confirmed appointments inside the call.
Grounded in your Knowledge Base, the agent quotes prices, stock and policy from your Business Domain docs and product feed instead of guessing.
Every call into CRM, create_crm_lead writes the lead with a transcript and the source tagged "AI-"; lead_chat_link attaches the recording.
Human hand-off when it counts, Hand-off Control passes complex calls to a person and Flight Control pings the team in Telegram.
The voice agent resolves 78% of calls from live order data and support costs fell 40%.
What was deployed
Agents used
Voice AgentLead QualifierAppointment Booker
Channels connected
VoiceWhatsAppWeb widget
"Our people now handle the hard 20%, the AI handles the rest, instantly."
Nadiia Lysenko
Customer Care Lead
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