The CS team could only personally onboard the biggest trials, so most new users hit friction alone and quietly churned.
Emails went unread; a quick friendly call was what actually unblocked people.
The solution
A natural-sounding AI voice agent now owns every call, mapped directly onto MyChatBot capabilities:
Answers on the first ring, inbound and outbound calls run on the MyChatBot Calls SDK with a natural voice, 24/7, in the caller's language.
Books on the calendar, Google Calendar and Altegio integrations let the agent check real availability and place confirmed appointments inside the call.
Grounded in your Knowledge Base, the agent quotes prices, stock and policy from your Business Domain docs and product feed instead of guessing.
Every call into CRM, create_crm_lead writes the lead with a transcript and the source tagged "AI-"; lead_chat_link attaches the recording.
Human hand-off when it counts, Hand-off Control passes complex calls to a person and Flight Control pings the team in Telegram.
Every trial now gets an onboarding call, activation rose 24% and early churn fell.
What was deployed
Agents used
Voice AgentLead QualifierAppointment Booker
Channels connected
VoiceWhatsAppWeb widget
"It scales the one thing that always worked, a human-sounding call, to every single signup."
Kateryna Romaniuk
Head of Customer Success
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