Overview
The Google Calendar integration allows your agent to schedule, check availability, and manage events directly in Google Calendar, handling event booking without human intervention.
Connection process
- Go to the Integrations tab
- Select the agent to connect to Google Calendar
- Find Google Calendar at the bottom of the list
- Click Connect
- Provide consent when prompted
- Select the Google account to use as the main calendar account
- Click Continue to complete
Available tools
After connecting, the agent gains three tools.
1. Schedule Event, creates calendar events with: Attendees (emails of employees and clients), Description, Duration (minutes), Start Time, Title/Summary, Time Zone.
2. Cancel Event, cancels previously scheduled events using the event ID returned at creation; removes the event from all participants' calendars.
3. Check Availability, verifies free time slots; requires start date/time and time zone, returns whether the selected time is available.
Configuration tips
Customize how the agent uses these tools via instructions: specify different sets of employee emails for different event types, include customer information in the event description, and set preferred event durations for different services.
Video demonstration
Watch the complete walkthrough of the Google Calendar integration setup and usage in the video above.