The dealership's sales floor closed at 6pm, but the buying decisions did not. Most enquiries, "is the 2.0 TDI still available?", "what's the trade-in on my car?", "can I come Saturday?", landed in the evening, after a long day at work, exactly when nobody was at the desk to answer.
Web-form leads were answered the next morning at best. By then the buyer had filled out the same form on three competitor sites and booked a test drive with whoever replied first. The dealership was paying full price for advertising traffic and then leaking the warmest leads overnight.
Even during business hours, a single salesperson juggling a showroom walk-in could not also chat, qualify budget, check stock and propose a test-drive slot without dropping one of them.
The solution
A 24/7 autonomous agent now owns first contact across every inbound channel, so no evening or weekend lead goes cold. The build maps directly onto MyChatBot capabilities:
Always-on across channels, the agent answers on WhatsApp, the website widget and inbound Voice (MyChatBot Calls SDK), with the agent schedule left always-on so 8pm and Sunday enquiries are handled identically to Tuesday noon.
Live stock from the Knowledge Base, the current inventory feed is connected so the agent confirms model, trim and availability in real time instead of promising "let me check tomorrow".
Test-drive booking on the calendar, Google Calendar integration lets the Test Drive Booker read each salesperson's real availability and place a confirmed slot, then auto-send prep info (documents to bring, where to park, who to ask for).
Qualified leads into CRM, every conversation creates a lead via create_crm_lead with budget, model interest and trade-in details pre-filled; lead_chat_link attaches the full transcript and the source is tagged to the AI assistant.
Clean human hand-off, when a buyer is ready to negotiate, Hand-off Control passes the thread to a salesperson with complete context, and Flight Control pings the team in Telegram so hot leads are picked up in minutes.
Result: the test-drive booking pipeline doubled overnight, because the leads that used to evaporate after 6pm now arrive in the morning already qualified and scheduled.
What was deployed
Agents used
Lead QualifierTest Drive Booker
Channels connected
WhatsAppWeb widgetVoice
"Buyers don't shop 9-to-5. Our AI doesn't either."
Vitaly Ovsyany
Sales Director
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