The manufacturer received 200+ quote requests a week, and each one took five to ten days. The delay came from cross-functional coordination, sales gathering specs, engineering checking feasibility, finance setting price, with the request sitting in someone's queue at every step.
Buyers shopping for industrial components don't wait a week and a half; they sent the same RFQ to competitors and went with whoever responded first with a credible number.
Incomplete spec capture made it worse: a missing dimension or tolerance meant the request bounced back to the buyer, restarting the whole multi-day cycle.
An AI quote-intake agent compresses the slow front of the process into hours:
Quote turnaround dropped from five-to-ten days to a preliminary number in four hours, and the manufacturer stopped losing RFQs to whoever simply answered first.
"Buyers used to ghost us. Now we get there first."
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