Reservation and ordering across 18 locations

The challenge

Across 18 locations every restaurant managed reservations its own way, phone-only at some, web-only at others, a notebook at a third. There was no unified guest experience, and a regular at one location was a stranger at the next.

Phones went unanswered during service rushes, large-group and special-diet requests got mishandled, and takeout orders competed with walk-ins for the same staff attention.

The fragmentation made the brand feel inconsistent and quietly lost bookings the chain never even saw.

The solution

A unified AI assistant per location now delivers one consistent guest experience across all 18 restaurants:

• Reservations on every channel, the Reservation Agent takes bookings over WhatsApp, Voice and the website widget, so a guest is never met with an unanswered phone.
• Large groups and special diets handled, the agent captures group size and dietary requirements accurately, using each location's details from the Knowledge Base.
• Takeout orders without competing for staff, the Order Agent takes takeout orders in parallel, so phone orders no longer steal attention from the dining room.
• Connected to POS and reservations, bookings and orders flow into the POS and reservation system via integration, keeping the floor in sync.
• One brand, 18 locations, a shared instruction in the Configuration Wizard gives consistent tone and policy, with per-location specifics handled automatically.

The chain finally had one unified guest experience: reservations, large groups, diets and takeout handled consistently at every location, with no more bookings lost to an unanswered phone.

What was deployed