In-store stock checks and cross-location transfers

The challenge

Customers constantly asked the same thing: "do you have this in your other stores?" Answering it meant a staff member phoning around other locations while the customer waited at the counter, slow, awkward, and a frequent dead end.

Across 30 stores this happened all day, tying up staff in inventory phone-tag and losing sales whenever the wait got too long or the answer never came.

There was no customer-facing way to see cross-location stock, so a sale that existed somewhere in the chain often just walked out the door.

The solution

An AI stock-and-transfer agent now answers cross-location availability instantly and arranges the handoff:

• Live stock across all 30 stores, the Stock Check Agent connects to inventory across the chain, so "is this in another store?" gets an instant, accurate answer with no phone-tag.
• Reserves the item on the spot, the agent holds the item at the location that has it, so the customer's trip isn't wasted.
• Arranges transfers automatically, the Transfer Coordinator Agent sets up a store-to-store transfer, turning a near-miss into a captured sale.
• On the channels customers use, it works over WhatsApp and Voice, so the customer never has to wait at a counter for someone to call around.
• Inventory connected via integration, stock data flows through the platform's integrations, keeping answers real-time and trustworthy.

Customers never waited for a phone-around again, staff stopped playing inventory tag, and sales that used to walk out the door got captured and transferred.

What was deployed