Overview
Unlike Telegram bots, connecting your personal Telegram account allows your agent to interact directly through your existing Telegram account. This provides a more personalized experience and allows your agent to access conversations in your existing account.
Step-by-step connection process
- Navigate to the Channels tab in your dashboard
- Select the agent you want to connect to your Telegram account
- Find and click the Telegram account tab
- Click Add Telegram account
Setting up your account connection
- Enter a name for the account connection (e.g. "Main Account", "Business Account")
- Enter the phone number associated with your Telegram account, include the country code (e.g. +44 for UK)
- If you have a password set up on your Telegram account, enter it; if not, just put any word
- Click Continue to proceed
Authentication process
- After submitting your information, you'll receive an authentication request in your Telegram app
- Approve the authentication request in your Telegram app
- Upon successful authentication, the dashboard will show "Connected" status
- Toggle the switch to turn the connection on
Important notes
Unlike webhook-based channels (like Telegram bots), Telegram account connections have a different message processing system. There is typically a 30-40 second delay for message processing. When someone messages your Telegram account, your agent will read and respond to the message automatically. Your agent will have access to read messages in your account and send responses.
Video demonstration
Watch the video above for a visual guide on connecting your Telegram account.