Legal / Data Privacy & FAQs
Plain-language answers to common questions about how MyChatBot handles data.
This page answers common questions about how MyChatBot handles data, in plain language. It supplements, and does not replace, our Privacy Policy and DPA.
It depends on the data. For the content you route through the Service about your own customers, you are the controller and we act as your processor under the DPA. For account, billing, and website data, we are the controller and our Privacy Policy applies.
We do not use the content you route through the Service to train foundation models. AI features may send Inputs to model providers acting as our subprocessors solely to return Outputs to you. De-identified data may be used to improve the Service as described in our Terms, and Team and Enterprise accounts are opted out of that by default.
On cloud infrastructure in the United States and the European Union, with safeguards for any international transfer. See the Subprocessors page for the providers involved.
No. We do not sell personal information.
Email team@mychatbot.app to access, correct, delete, or export your data, or to object to certain processing. We respond within the period required by law.
As a rule we keep Customer Content and operational data for a maximum of two (2) months, then delete or irreversibly aggregate it (billing and tax records are kept longer where the law requires). See our Data Retention / Deletion / Export schedule. Because retention is short, export anything you need to keep; you can export and delete Customer Content from your Account at any time.
Yes, our DPA applies automatically where data-protection law requires it. Enterprise customers can request a countersigned copy through their account contact.
We will notify affected customers without undue delay and provide the information reasonably available to help meet notification obligations.
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