How to build a sales system that never loses a single customer
A CRM can store data. But a modern business needs a system that helps it respond fast, never lose leads, control communications and sell more.
That is exactly what we will cover at this online event by Flexible IT, an official Microsoft partner in Ukraine, and MyChatBot, the AI platform for building sales, support and business-process automation agents.
Not just a CRM, and not just chatbots
Microsoft Dynamics gives a business a strong foundation: customer records, a sales funnel, tasks, analytics and process control.
MyChatBot adds AI agents that work with customers 24/7: they answer requests, collect data, qualify leads, run the conversation, trigger repeat contacts and pass all the information into the CRM.
The funnel, customer records, tasks, processes, team control and management analytics.
Chat and voice agents, lead qualification, request handling, customer support and automated scenarios.
Instagram, WhatsApp, Telegram, Viber, website, email, telephony and other touchpoints in one logic.
Creating leads, updating customer records, setting tasks, controlling follow-ups and handing conversations to managers.
The practical logic of the system from the customer's first message to the deal, a repeat sale or support.
An expert with over 20 years of experience implementing CRM systems, automating business processes and delivering technology solutions.
He has delivered over 200 projects for companies in Ukraine and Europe. He specializes in Microsoft Dynamics, sales automation, AI integration and strategic consulting.
For over 15 years Flexible IT has helped businesses move from chaotic management to systematic sales processes. Its clients include ERC, Luxury, Crowe, Akvantis, Socar, Petrosoft, Alexprom and others.
An expert in sales, marketing, automation and building AI agents for commercial processes.
He has delivered over 1,400 commercial cases and over 3,400 automation and AI-agent scenarios for sales, support, e-commerce and customer-base work.
MyChatBot builds AI systems where chat and voice agents help companies handle requests, work with leads, support customers and scale sales without growing the team proportionally.
For business owners, CEOs, commercial directors, heads of sales, CRM managers, marketers, support leads and teams who want to build a strong system for working with customers.
It is especially useful if your business already uses Microsoft Dynamics, plans to implement it, or wants to connect AI agents to existing sales and support processes.
Register for the event and learn how to build a system where every lead gets attention, managers work more effectively, and the CRM becomes a real growth tool.